Poly headsets have been powering mission-critical communications since the first moon landing and today we’re excited to introduce the latest addition to our lineup, the Voyager 4300 UC Series. The Voyager 4300 UC Series provides the flexibility users need to stay connected to all their devices, keeping hybrid teams productive with Poly’s world-class audio performance, all-day comfort, and dual-mic Acoustic Fence technology that eliminates background noise whether working at home or in the office.

Phenomenal flexibility, connectivity, and wireless freedom in an entry-level Bluetooth headset. What else could you need? 

Works the way you do

One headset, any device, multiple ways to work! The Voyager 4300 UC Series simultaneously connects to all your communications devices – PC/Mac, mobile, tablet and, the Voyager Office base (sold separately), or a desk phone. The Voyager 4300 UC Series can be used as a wired or wireless headset, delivering the freedom of a wireless headset and the dependability of a corded option when needed. Additionally, the BT700 adapter allows for up to 50 feet of wireless connection for those corridor warriors who like to roam around the office or remote workers who want the flexibility to move around their homes.

Class-Leading Audio Performance

With all the audio excellence you expect from Poly in an entry-level, wireless Bluetooth® headset, the Voyager 4300 UC Series features noise-canceling Dual mic Acoustic Fence technology so the people on the far end hear YOU – not your surroundings. The Voyager 4320 enables you to stay in the zone with stereo sound and passive noise isolation. The Voyager 4300 UC Series supports A2DP and AVRCP for a high-quality seamless multimedia experience. If all of that doesn’t grab your attention the Voyager 4300 UC Series also features Poly’s SoundGuard Digital Sound, which levels sound for listening comfort and acoustic limiting to protect your ears against loud sudden sounds.

Prevent Mute Mishaps

Users can also remain confident and in control of the dreaded mute mishap – one of the biggest pain points of remote meetings. This headset comes with an easy-to-find-and-use mute button so you can remain confident that you are the only person that will hear you talk to the delivery man. Dynamic Mute Alert notifies users when they talk while muted meaning that talking to yourself or needing to apologize for talking on mute becomes a thing of the past.

No More Battery Anxiety

The Voyager 4300 UC Series has up to 24 hours of talk time, so battery life won’t be an issue. If you do forget to charge your headset, just plug in the included USB cable to your computer and you have a corded headset and no battery worries.

Making it Easy for IT

As hybrid working becomes the new normal, IT departments are facing new challenges to outfit and support their users. Thanks to Poly Lens software, the Voyager 4300 UC Series is easy to deploy, easy to manage and easy to update remotely. Some of the features the Voyager 4300 that IT teams will love:

• Self-service with QR codes for easy end-user deployment
• Remote management and future proof with Poly Lens
• Universal charge stands that are also compatible with Voyager Focus 2 for easy portfolio deployments
• Office base available for connection to a desk phone, computer, and mobile
• Mono and stereo wearing styles – giving users choices
• Ideal for new hybrid working – portable design and a carrying case means users can take with them for moving between the office and home office
• Microsoft Teams Certified to deliver seamless Microsoft Teams experience
• Zoom certified for a plug and play Zoom experience
• 2-year global warranty
• Optional Poly+ for after-sales piece of mind direct from Poly

Collaborate Seamlessly with Microsoft Teams and Zoom

The Voyager 4300 UC Series is available in a Microsoft Teams certified version to support easy collaboration and communication with a dedicated Team button for instant access to the Teams Desktop App. The Voyager 4300 UC Series is also Zoom certified and optimized for a seamless Zoom experience. The Voyager 4300 UC Series is designed to take your hybrid working experience to the next level by making your app experiences better.

Get the best of both worlds

The Voyager 4300 UC Series is the best of both worlds. The freedom of a wireless experience with the option for corded dependability. Seamless deployment and app integration with the features users want and need most. For more information about the entire Voyager family of products available now, visit poly.com/voyager-4300.

After all of the video calls we’ve been on in the past year, it’s well understood that those free earbuds that came with your phone or your computer’s audio just don’t cut it for professional collaboration. In this new era of hybrid working, professional-grade tools make all the difference between meetings that feel like the team is back together again or feeling worlds apart.

To ensure all meeting participants have an equitable seat at the table – whether they’re sitting in the conference room or working from a kitchen table – it’s best to invest in a quality headset that blocks out distracting noises, improves the sound of your voice, and protects your focus like the treasure that it is. We have just the tool for the job… Introducing the all-new Microsoft Teams and Zoom Compatible Voyager Focus 2 premium Bluetooth® headset.

Poly’s most recent persona research found that distracting noises are among the most common productivity crushers affecting hybrid workers, with 94 percent of respondents reporting that they have experienced being distracted by background noise during work calls – an increase from 71 percent in 2017. This rise is significant, but not all that surprising as more workers are now experiencing a whole new set of interruptions in their own homes. Regardless of whether you’re working from home or back in the office, the bottom line is nine out of 10 workers feel that noise is an issue impacting their workday.

The Voyager Focus 2 is the latest iteration of one of Poly’s most beloved and best-selling headsets of all time, the Voyager Focus. For the first time, this new addition to the Voyager Focus series, adds hybrid active noise-canceling technology along with our best microphone noise-canceling to date with Poly’s signature Acoustic Fence for an unparalleled wireless audio experience.

ENGINEERED FOR AUDIO PERFECTION

Unable to build a sound-proof wall around our users, Poly engineers did the next best thing, enlisting our leading-edge noise-canceling technology to build a “focus zone” into the Voyager Focus 2. By combining Poly’s world-class active noise canceling (ANC) technology with our signature Acoustic Fence, the new Voyager Focus 2 delivers an unparalleled wireless audio experience that keeps you in the zone regardless of what cacophonous noise might be happening in the background.

Digital Hybrid Active Noise Cancelling – Protects your Focus

Dog barking? Kids getting rowdy? Sitting close to that loud talker back in the office? Good news – the Voyager Focus 2 can take care of all that with digital Hybrid Active Noise Cancelling (ANC). Three settings allow you to set just the right level of noise cancelation for your current surroundings. Hybrid ANC blocks out more background noise than traditional ANC by monitoring the noises at the entrance to the user’s ear and outside of the headset and cancels it out. When it comes to all-day use, hybrid ANC prevents users from feeling fatigued during and between calls— something that can happen when using other ANC headsets. To learn more about Poly’s hybrid ANC technology, visit this tech tip.

Poly Acoustic Fence Technology – Ensures you Sound Great

All those noises mentioned above that disrupt your focus are equally (if not more) distracting to the people on the other end of the call. To ensure that those on the far end of your calls hear you clearly, the Voyager Focus 2 features Poly’s Acoustic Fence technology. If this sounds familiar, we first included this technology into a headset with the Blackwire 8225. Since then, our engineers have improved the performance to well within the Microsoft Teams Open Office Premium requirements.

BATTERY LIFE THAT GOES THE EXTRA MILE

What good is all-day comfort if your battery can’t keep up? On the Voyager Focus 2, we increased talk time to up to 19 hours for those extra long collaboration sessions. And for extra flexibility, you can extend the battery life of your headset by using it as a corded headset with audio over USB mode.

COLLABORATING IS A BREEZE

To keep the conversation running smoothly, this simple plug-and-play headset features intuitive call controls directly on the earcups and a pinch-to-mute button on the boom.

When it comes time to ‘jump on a call,’ the Voyager Focus 2 is fully compatible with all leading communication applications, is Zoom Certified, and even comes in a Microsoft Teams Certifed version. So, regardless of what platform they use to meet, you can join them no problem.

MICROSOFT TEAMS CERTIFIED

A new addition to the industry’s most comprehensive lineup of Microsoft Teams certified USB audio devices, the Voyager Focus 2 is available in a Teams version that features a convenient Teams button and an LED that signals notifications. From here, you can tap to instantly invoke the Teams desktop app for streamlined communications.

WORK THE WAY YOU WANT

The Voyager Focus 2 works across all your devices and is available as a UC version and in an Office version. The UC version connects to your mobile via Bluetooth and to your computer via the BT700 Bluetooth USB adapter. This all-new adapter is 50 percent smaller than its predecessor and boasts an improved wireless range of up to 50m/164 ft.

The Office version connects to a desk phone and your computer through the included cables as well as to your mobile device via Bluetooth.

MAKE IT YOUR OWN

The Voyager Focus 2 gets even better when used with the Poly Lens Desktop app. From a single app, you’re in control of customizing your headset to work how you work, stay up to date with the latest software, access product guides, and even get tech support.  And built-in wellness reminders and nature sounds help you stay happy and focused throughout your busy workday.

FIND YOUR FOCUS

For audio perfection responsible for distraction-free conversations and an unshakable ‘focus zone,’ look no further than the brilliantly engineered Voyager Focus 2 Bluetooth headset. With smart noise-canceling features, an easygoing disposition toward any collaboration platform, and software that will improve your workday, there’s a lot to love about this update to a Poly fan-favorite. For more information about the Voyager Focus family of products available now, visit Poly.com.

Since introducing the Poly Sync Family in October, we’ve taken you backstage with the product designers, spelled out seven reasons why the Poly Sync 20 is the best speakerphone for #WFH and announced the much-anticipated Microsoft Teams Certified version of the Poly Sync 20. Today, Poly is keeping that momentum going with the availability of the Zoom and Microsoft Teams Certified Poly Sync 40 and Poly Sync 40+* USB/Bluetooth® smart speakerphones.

SPEAKERPHONE FOR FLEXIBLE ROOMS

These days, the need for flexibility in the workplace is a must-have. Regardless of how you get work done today or down the road, Poly kicks your collaboration into full gear with ultra-premium solutions to fit your work style. With IT no longer down the hall, it’s vital that users are able to set up and use their professional-grade technology out of the box without help. The Poly Sync 40 is a game-changing, user-friendly device that turns any small space into a professional sounding conference room in moments.

Building on our popular Poly Sync 20, the Poly Sync 40 is slightly less pocket-sized, but still incredibly portable, and packs a larger punch for those flexible workspaces. Life-hacking features such as the ability to charge your smartphone, water-resistance, and a Microsoft Teams version that incorporates a dedicated Teams button are just the beginning. The Poly Sync 40 also introduces new features that make it ideal for shared spaces (ahem, your house), such as the ability to easily unpair your Bluetooth device at the end of a call and two highly visible light bars so everyone within sight can see if you are on a call or not.

FLEXIBLE. SIMPLE. SMART.

Business moves fast, and no one has time to spend time fumbling around trying to join a meeting. That’s why we made technology that lets you get straight to work on your calls. The intuitive design of the Poly Sync 40 allows users to enjoy easy connectivity however they want to work — whether it’s to their smartphone via Bluetooth or to their computer via the combined USB-A/USB-C cable. Additionally, the Poly Sync 40+ includes the BT600 USB Bluetooth adapter, which allows users to wirelessly connect to their computers.

The Poly Sync 40 was designed to bring remarkable sound to any workspace. The internal battery with up to 30 hours of talk time of the Poly Sync 40 means you can move the device to wherever it’s needed most and if you have a larger room, you can ‘daisy chain’ two units by wirelessly pairing them together for more coverage.

 BIG SOUND. INCREDIBLE CLARITY.

The larger size of the Poly Sync 40 delivers louder volume and wider voice pickup. The device’s three microphone steerable array and full-duplex audio ensure that everyone on the call can hear, be heard, and conversations flow naturally – even when two people speak simultaneously. Additionally, the microphones reduce echoes and background noise you might have around you.

SMART FEATURES – JUST BECAUSE WE LOVE YOU

No power outlet? No problem.

The internal battery of the Poly Sync 40 allows up to 30 hours of talk time and features a USB port so you can charge your smartphone straight from the device. Additionally, a convenient charging stand is available for the Sync 40, so it’s always charged and ready to go. **

Made for Real Life

We made sure that the Sync 40 was designed to withstand real life with IP64 dust and water-resistance, so it can stand up to regular cleaning and clumsy users (who here hasn’t had a water bottle mishap?).

Make Your Device Work for You

The Poly Sync 40 features a programable button that puts your most used function at your fingertips. Through this button, you can create shortcuts to play/pause music, redial the last number called, bring up voice assistant to streamline your workflow, or disconnect Bluetooth devices after meetings – making it easier to share with others.

Always Looking to the Future
Through Poly’s software and remote management portal, we will continue to push out updates and new features to your device. ***

IN CONCLUSION

Smart and simple, the Poly Sync 40 speakerphone is just as flexible as the space in which it sits. With user-centric features, robust audio, seamless Zoom calls, and your favorite Microsoft Teams experiences one tap away, this easy-to-use device is your secret weapon for turning any small space into a professional sounding conference room.

Visit our website for more information about Poly’s solutions for Microsoft Teams and Zoom.

*The Poly Sync 40+ will be available in mid-February

**Changing stand sold separately.

***Some solutions are sold separately.

As our professional lives continue to trend toward hybrid working models, the need to sound professional is paramount. And let’s face it – the audio that comes through your laptop and smartphone isn’t great. Meaning, to sound professional, you’ll need professional-grade communication tools. Introducing the Poly Sync 20 USB/Bluetooth® smart speakerphone, designed specifically for today’s professional – it’s sleek, compact, and filled with smart features you might not even realize you need.

Poly Sync 20 is the smallest member of the Poly Sync Family which also includes the Poly Sync 40*, for flexible/huddle rooms, and the Poly Sync 60** for small to medium conference rooms. Here are seven reasons why Poly Sync 20 is the best speakerphone for working from home.

1 – Unparalleled Audio Quality

Poly took its more than 50 years of audio heritage – beginning with NASA and Apollo 11 – and baked it all into one modern device. Not only will you sound great to your caller, but they’ll sound like they’re right in the room with you. To bring this audio experience to life, Poly’s multi-microphone array reduces both echo and unwanted background noise – keeping the focus on who’s speaking. And when it comes time to work together, Poly’s superior audio means that people on both ends of the call can speak simultaneously without muting each other, making conversations feel natural and you won’t miss a word.

2 – Speakerphone and High-Performance Music Speaker

Anyone who’s been working from home over the past several months can relate to the feeling that the lines between work and home life have blurred substantially. One area in which this is a good thing is with business-grade technology that can be seamlessly integrated for leisure purposes. The Poly Sync 20 is an all-in-one device that carries you from productivity to play. Its bass reflex system with dual-passive radiators ensures high-quality, natural-sounding voice while on calls and deep bass for jamming out to your favorite playlist between calls.

3 – Long-Lasting Battery Life and Device Charging

Poly Sync’s 20-hour battery life lets you work on-the-go all day. The speaker’s USB port connects to your smartphone, allowing you to stay charged up and ready for your next move.

4 – Bluetooth or USB Connectivity

The Poly Sync 20 comes in two different versions – the Poly Sync 20 and the Poly Sync 20+. Both versions include the ability to connect to your smartphone through Bluetooth and to your computer via an integrated USB cable. The Poly Sync 20+ includes the BT600 USB Bluetooth adaptor, which lets users wirelessly connect to their computer.

5 – Portability Meets Durability

We designed the Sync 20 to be taken with you wherever you go — it’s slim, light, and comes with a carrying case and wrist lanyard.

In order to be your ultimate sidekick, we knew that it also needed to be durable enough to withstand your life on-the-go. That’s why we made the Poly Sync 20 dust and water-resistant – which means it’s also easy to wipe-down to keep clean and germ-free.

6 – Custom Controls and LED Indicators

Streamlined and intuitive functionality are central to the Poly Sync 20’s design. Now you can switch between your favorite functions – such as play or pause music, last number redial, voice assistant, and more – with the touch of the programmable button. At a glance, Poly Sync’s highly visible LED light indicator bar lets you know the call status – even from a distance.

7 – Certified for Use with Your Favorite Platform

The Poly Sync 20 works seamlessly with your favorite collaboration and communication apps. The Poly Sync 20 is Zoom certified, so you can count on a seamless Zoom meeting experience, every time. Additionally, a Microsoft Teams certified version of the Poly Sync 20 will be available this November***. This version incorporates a dedicated Teams button so you can evoke the Teams app with a simple tap.

IT KEEPS GETTING BETTER

If you’re looking for the best speakerphone and portable speaker in one, the Poly Sync 20 offers a rich audio experience that will keep getting better over time through updates via Poly software and remote management**** for your IT team. This sleek, compact device was designed with your life on-the-go in mind. With multimedia quality sound, it’s a music lover’s delight filled with smart features that keep work calls simple and sounding great.

For more information about our solutions visit Poly.com.

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* The Poly Sync 40 will be available early 2021.

** The Poly Sync 60 will be available in March 2021.

***The Poly Sync 20 will be available in AMER in early November and EMEA/APAC in late November.

**** Some solutions are sold separately.

(NYSE: PLT)

As I write this blog from home, I’m surrounded by the sounds of a full house. The vacuum cleaner droning, dog barking, blender running and all the other typical distracting sounds of home. Thankfully, my Blackwire 8225 headset removes them all with ease.  I, myself am amongst the 94% of employees who reported they get more done in a quieter environment*. And, whether distracting noise is going on while working at home or in the office, the way we see it, all unwanted noise ought to be removed.

Introducing the Blackwire 8225 premium corded headset. This new addition to our family features acoustic excellence from Poly — hybrid active-noise cancelling (ANC) and our signature Acoustic Fence noise cancelling technology to ensure an exceptional audio experience for both ends of the call.

Find Your Focus with Hybrid ANC

In the time since our team of designers first set out to construct the best headset for combatting distractions in open office environments, the world and the way we work has changed.  However, what remains the same is the need for tools that offer peace and quiet when it comes time to concentrate — regardless of what’s going on around you.

Using six microphones, Hybrid ANC monitors the distracting noise both at the entrance to the user’s ear as well as the noise outside of the headset.  This noise is then inverted and applied to the unwanted noise effectively canceling it out.  Our team then optimized the ANC to ensure all day use, during and between calls without feeling fatigued — something that can happen when using other ANC headsets.

They also added a 3-position ANC switch, allowing the user to select the level of ANC best suited to their current working environment. For example, the constant hum of the office air conditioning can be removed with the headset in the mid position.  The commotion created by a vacuum cleaner or lawn mower at the home office gets the boot with the ANC set to high.

Poly’s Signature Acoustic Fence

Because distracting noises are also a problem for the far end of any call, blocking out that noise for the user is only half the story. That’s why our designers and engineers made use of Poly’s Acoustic Fence technology found in Poly desk phones, Poly Studio, and G7500 and applied it to the Blackwire 8225 headset.  Using a single noise canceling microphone for the user’s voice and a second microphone to pick up the background noise, it helps block out the distracting noise for the far end of the call — ensuring the users voice can be heard clearly.

Certified for Microsoft Teams

The Blackwire 8225 is available in a standard UC or a Microsoft Teams certified version. For a product to be Teams certified, it must meet Microsoft’s rigorous audio requirements to ensure users get the best user experience — as a matter of fact, the Acoustic Fence on the Blackwire 8225 performs so well that it meets the Microsoft Teams open office specification.

Devices must also include a dedicated Teams button to instantly invoke Microsoft Teams desktop app for streamlined communications.  In action, a new message is indicated by a flashing LED on the headset and then the Teams button can be used to bring the Teams client to the foreground.

Keeping You in the Zone

The Blackwire 8225 headset is designed specifically to keep the user distraction-free and in the zone.  Therefore, to safeguard your focus that much more, we’ve built-in an on-call indicator to signal to family members or colleagues that you’re busy.

No matter where you work today or in the future, the Blackwire 8225 will be with you to protect your flow and keep you sounding clear and professional.  For more more on remote working strategies and solutions visit Poly.com.

*Plantronics Noise in the workplace global study, 2017.

“Work is no longer is a place you go to. Work is about making things happen where you are and having the experience you need to get things done available on every device wherever.” — Satya Nadella, CEO Microsoft

There’s a good chance you have interfaced with at least one of the following:  The freelancer living that #DigitalNomad life who works from coffee shops or beams into the meeting from some far-off vacation destination, the home office worker in a remote corner of their basement, or the road warrior who constantly roams from the office, the car, their home, the hotel.

It’s a beautiful thing when it all runs smoothly. However, in the case that any of these three above mentioned worker types sound familiar, chances are you’ve also experienced more than one instance where the quality of their audio was so bad, it ruins the meeting for everyone else.

One of the key challenges these remote workers face is sounding crisp and professional, regardless of where they might be working from that day. We developed the new Calisto 5300 portable Bluetooth speakerphone to embrace this shift in how teams collaborate and empower remote workers to be the best sounding person on the call.

Free-Range Conferencing

That’s right— you now have even greater freedom to free-range. You’ll love how easy it is to pack up and set up with plug-and play-simplicity at the heart of the device. When it’s time hit the road, the Calisto 5300 is ready with an integrated cable management system and carrying case. Not to mention, with 15 hours of battery life, you can host marathon-length calls from just about anywhere.

360  ̊ Audio Quality

As someone who would identify as a flex-worker, I can speak from experience that using your laptop mic and speakers for a conference call is less than ideal. The Calisto 5300 features omnidirectional MEMS digital microphone with 360-degree microphone pickup, so you and anyone else in the room sound great from all angles, and you have the freedom to move about the room as you speak. The Calisto 5300 also delivers full duplex audio with echo cancellation, so the conversation flows naturally preventing awkward latency and interruptions that can derail an important conversation.

More Than Just a Speakerphone

Enjoy the Calisto 5300 during your downtime to listen to your favorite music or podcasts via its amplified speaker with wide frequency response (150Hz to 20kHz). Bluetooth connectivity means connecting to all your devices is simple and easy. The integrated USB connectivity (USB-A or USB-C) also gives you the option of corded connectivity to all your computer.  Clear visual indications for mute, battery level and receive volume level, audio notifications for mute, volume etc. make it simple for you to know at a glance what the status of your call is.

Microsoft Teams Certified Solution

Poly designed the new Calisto 5300 with next generation UC applications and native Microsoft Teams performance in mind. Need to quickly ‘jump’ on a Teams call? Instantly invoke your Microsoft Teams client with a dedicated button that enhances Team collaboration.

Seamless IT Management

The Calisto 5300 is a reliable, intuitive plug-and-play device, so IT managers can rest assured they won’t be dealing with a ton of help tickets from their remote workers.  The Calisto family of speakerphones is also supported by Plantronics Manager Pro, a Software-as-a-Service solution (sold separately) to manage Poly headsets and Calisto units, monitor usage and maintain devices, making deployments a breeze.

Wallet, Phone, Keys, Calisto

The Calisto 5300 portable Bluetooth speakerphone is just one way Poly enables communication that is more human – for everyone in the room and those dialing in from other locations. Our user-friendly design and IT management tools make it easy to use hassle-free, on the fly. By partnering with Microsoft, we are able to provide a seamless Microsoft Teams experience that’s intuitive to use through a dedicated LED button. Next time you hit the road, don’t forget to take the conference room with you, and pack the Calisto 5300.

ClobbaDM Insights Improve Knowledge Worker Productivity and Call Quality

As my holiday becomes a distant memory, I reflect on how too much noise can distract from what’s important.  On the first night of my camping trip the noise of a typical British summer – complete with wind and rain – left me wondering what I was doing there.  Come the morning the wind and rain had gone to leave a sunny day, and for the first time I could hear the sound of the sea and remember the reason I was there.

Similarly, for IT professionals, ensuring your users have the perfect Unified Communications and Collaboration (UC&C) experience can be difficult when other factors get in the way. Only by cutting through the noise can you best support your users. This is where quality analytics tools, like Code Software’s ClobbaDM, can really shine.

Critical Insights from Clobba DM and Plantronics Manager Pro Combination

Code Software has been delivering unique UC&C solutions to businesses worldwide since 2013. We partnered with this leading supplier of analytics and management software for Microsoft Skype and Teams environments to help deliver a complete solution for customers.

Using industry leading APIs connected to Plantronics Manager Pro, Code rapidly added Poly headset inventory and firmware information directly into ClobbaDM. Combining this information with the call reporting and analytics information from the UC&C system, users have an end-to-end view of critical data.

That information empowers IT professionals to rapidly troubleshoot and diagnose problems, right down to the headset device. Call quality trends can be displayed by headset type to quickly pinpoint if certain users are using the wrong headset type for their working environment.

Multiplatform UC&C Support

With ClobbaDM supporting UC&C platforms such as Skype for Business, Cisco, and AWS — and Poly headsets either certified or compatible with these and more platforms — the Poly and Code integration ensures that you can easily monitor your complete UC&C environment from a single dashboard, no matter the platform.

With Plantronics Manager Pro you can ensure your headsets are up to date and compliant to any polices based on your security requirements and/or regional legislation.  Once set you can forget about this and concentrate on monitoring your environment. With our new Plantronics Manager Pro Onboarding and Adoption service it’s now even easier to get up and running.  Our experts will provide remote onboarding and three-monthly check-in workshops – optimizing for your environment.  This service is now available globally.

Combining Plantronics Manager Pro and ClobbaDM allows you to cultivate the most productive UC&C environment, so your users can cut through the noise and focus on what’s really important.

Now if we could just have another one of those holidays…

In an effort to help our partners diagnose the source of any audio issue in this brave new world, Plantronics is releasing a new version of its Software-as-a-Service offering, Plantronics Manager Pro v3.10, that allows IT departments to identify and troubleshoot Bluetooth link connections between supported Plantronics headsets and USB adapters. The report represents a first for both Plantronics Manager Pro and the industry, and in conjunction with the rest of the Conversation Analysis suite provides a wealth of information on headset usage, adoption and acoustic-related data.

With more people working remotely from public spaces such as coffee shops, train cars or airports, providing IT with tools that can monitor the Bluetooth radio link in these unpredictable environments means a faster time to resolution.

The report uses a Quality Impairment Score that shows, at a glance, which users are suffering from audio degradation. The score accounts for packet errors and other related data, with the higher scores indicating greater levels of degradation. Once identified, the source of this high score can then be investigated to determine possible causes such as the headset exiting the range of the USB adapter, interference from other wireless devices in the area or poor positioning of the USB adapter. To learn more about the new Bluetooth Link Quality report, visit this link.

This post can also be found on LinkedIn.