{"id":3926,"date":"2020-02-20T10:50:40","date_gmt":"2020-02-20T18:50:40","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=3926"},"modified":"2020-02-20T10:50:40","modified_gmt":"2020-02-20T18:50:40","slug":"poly-integrated-amazon-connect-ccp-quick-start-for-aws","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/poly-integrated-amazon-connect-ccp-quick-start-for-aws\/","title":{"rendered":"Introducing the Poly-integrated Amazon Connect CCP Quick Start for AWS"},"content":{"rendered":"

Accelerate your Amazon Connect deployment with Poly headsets and devices<\/strong><\/h4>\n

Contact centers globally are amid a seismic shift where their organizations increasingly are coming under pressure as they must adapt to new realities driven by data security, customer preferences and less time to test, plan and execute new IT projects \u2013 all the while having to ensure customer satisfaction and experience scores remain high.<\/p>\n

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Upgrading an existing on-premise contact center requires the ability to replicate cloud business benefits in your own data center or private cloud. The requirement for compute capacity and ability to ideate, develop, test, and roll out features rapidly has become a competitive differentiator, if not a necessity. The emergence of born in the cloud contact center vendors like Amazon Web Services means any competitor, whether big or small, will have access to a full set of features and capabilities which previously were reserved for large enterprises who had the financial ability to build and host large on-premise data and telephony infrastructure centers.<\/p>\n

Poly is thrilled to announce the arrival of the Poly-integrated Amazon Connect Contact Control Panel (CCP), an industry first Quick Start for headsets with Amazon Connect.<\/p>\n

The Quick Start is accessible on the AWS Quick Start landing page<\/a><\/strong> and was developed by Poly in collaboration with AWS so that our customers can accelerate their Amazon Connect deployment and ensure a uniform user experience with Poly headsets and USB adaptors from the get-go.<\/p>\n

Contact center agents, supervisors and managers can expect a new and improved user experience with the Poly-integrated Amazon Connect Contact Control Panel such as:<\/p>\n