{"id":3926,"date":"2020-02-20T10:50:40","date_gmt":"2020-02-20T18:50:40","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=3926"},"modified":"2020-02-20T10:50:40","modified_gmt":"2020-02-20T18:50:40","slug":"poly-integrated-amazon-connect-ccp-quick-start-for-aws","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/poly-integrated-amazon-connect-ccp-quick-start-for-aws\/","title":{"rendered":"Introducing the Poly-integrated Amazon Connect CCP Quick Start for AWS"},"content":{"rendered":"
Contact centers globally are amid a seismic shift where their organizations increasingly are coming under pressure as they must adapt to new realities driven by data security, customer preferences and less time to test, plan and execute new IT projects \u2013 all the while having to ensure customer satisfaction and experience scores remain high.<\/p>\n
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Upgrading an existing on-premise contact center requires the ability to replicate cloud business benefits in your own data center or private cloud. The requirement for compute capacity and ability to ideate, develop, test, and roll out features rapidly has become a competitive differentiator, if not a necessity. The emergence of born in the cloud contact center vendors like Amazon Web Services means any competitor, whether big or small, will have access to a full set of features and capabilities which previously were reserved for large enterprises who had the financial ability to build and host large on-premise data and telephony infrastructure centers.<\/p>\n
Poly is thrilled to announce the arrival of the Poly-integrated Amazon Connect Contact Control Panel (CCP), an industry first Quick Start for headsets with Amazon Connect.<\/p>\n