{"id":5187,"date":"2021-07-13T07:59:32","date_gmt":"2021-07-13T14:59:32","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=5187"},"modified":"2021-07-13T07:59:32","modified_gmt":"2021-07-13T14:59:32","slug":"business-as-unusual-hybrid-working-in-the-call-center","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/business-as-unusual-hybrid-working-in-the-call-center\/","title":{"rendered":"Business as Unusual – Hybrid Working in the Call Center"},"content":{"rendered":"

Even though your workplace likely won\u2019t return to a pre-pandemic \u2018normal\u2019, the service delivered by your call center needs to. It will be different \u2013\u00a0 business as unusual<\/em>.\u00a0\u00a0 To support your CSRs as your workplace evolves and to get back into your cycle of continuous improvement, you\u2019ll need to consider how to enable teams in the new era of hybrid working.<\/p>\n

What does this look like in practice?\u00a0 Essentially it is empowering employees with the right tools to get work done wherever they are \u2013 whether that\u2019s from the office or from home.\u00a0 While working in any location<\/a><\/span> sounds a great idea, realistically you\u2019ll need to provide your team with gear that offers reliability and flexibility for work from any location.<\/p>\n

Why hybrid working? Your employees have come to expect it.<\/a><\/span> They\u2019ve realized they can work just as effectively from home as they can from the office, and people really like not having to commute. Here\u2019s more info on your options for hybrid working in this blog post<\/a><\/span>.<\/p>\n

Moving to hybrid working in your call center will be complex, you don\u2019t want to throw away perfectly good deskphones, so you\u2019re likely to be mixing old and new telephony equipment, deskphones and softphones, even old and new laptops.\u00a0 Oh, and you don\u2019t want to throw away those old Poly headsets<\/a><\/span> as they still work really well.<\/p>\n

What\u2019s the answer?<\/strong><\/h4>\n

The new DA75, 85, and 85-M<\/a><\/span> from Poly.<\/p>\n

Featuring some really simple, yet innovative new features, these new smart digital adapters will seriously improve your ability to implement hybrid working.<\/p>\n

USB-A and USB-C on the same cable<\/strong><\/h4>\n

Why hasn\u2019t anyone thought of this before?\u00a0 Rather than trying to keep track of which USB port is free on each employee\u2019s laptop, or spending time with each employee when they need a new device, you can just provide the DA75 or 85 to each employee and they can choose either the free USB port, or the best USB port.\u00a0 There\u2019s no adapter to lose, the cable natively terminates in USB-A, and the USB-C adaptor is attached to the cable.<\/p>\n

Teams Certified<\/strong><\/h4>\n

The DA85-M is the first call center-specific headset to feature a native Teams experience.\u00a0 If you are already on Teams, or considering moving to it, the DA85-M will open the full Teams experience \u2013 easy Teams access, missed call notifications, and a seamless integration.<\/p>\n

Usability Improvements<\/strong><\/h4>\n

This isn\u2019t our first rodeo.\u00a0 The DA75 and 85 are our fourth generation USB to QD digital adapter, so we\u2019ve learned a lot about how people use them.\u00a0 These new adapters feature improved cable durability, because for the first time, hybrid working means your employees will be taking equipment between the office and home office.\u00a0 We\u2019ve made the audio experience incredibly good regardless of the headset type being used \u2013 the really smart DA75 and 85 detect the headset type and dynamically adjust the audio to match.<\/p>\n

We\u2019ve also kept in all the really good stuff from previous products, the Poly QD means you can re-use all your existing Plantronics\/Poly headsets \u2013 this is the same QD that gives you unlimited compatibility for your headsets across deskphones<\/a><\/span>, softphones (link to DA series product page) and mobile devices<\/a><\/span>. You can manage your devices remotely<\/a><\/span>, ensuring they are always up to date with firmware.<\/p>\n

The DA75 and 85 are the culmination of our learning from working with customers over many years, and focusing on what they need to make running a traditional or hybrid call center easier. All of the features and benefits work just as well if you are migrating to a PC based softphone, a cloud connected soft client, or even a deskphone with a USB port.<\/p>\n

Learn more about the DA75, 85, and 85-M here: www.poly.com\/us\/en\/products\/headsets\/da\/da-series<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Even though your workplace likely won\u2019t return to a pre-pandemic […]<\/p>\n","protected":false},"author":50,"featured_media":5189,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[509,546,1724,536,508,526],"tags":[1494,200,2013,7,1822,13,378,379],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/5187"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=5187"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/5187\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media\/5189"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=5187"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=5187"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=5187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}