WEBINAR: HOW IS CX CHANGING—AND THE “NEXT BIG THING”

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Register for the WEBINAR: HOW IS CX CHANGING—AND THE “NEXT BIG THING”

There’s no doubt that the customer experience (CX) landscape in Australia and New Zealand is changing rapidly—thanks to automation, AI, and deep analytics. It’s essential to have a clear understanding of every interaction with your customers and their journeys.

And it’s no secret that agents in the contact centre play a crucial role in delivering delightful customer experiences. Contact centres and their agents must continue to innovate and provide the best experiences for their customers.

Join Andy Hurt, Managing Director of Poly and Audrey William, Principal Advisor at Ecosystm for a webinar to learn:

What investments are contact centre buyers looking for in the next 12 months in Australia and New Zealand
Why ‘Voice’ remains an important channel
What metrics are gaining in importance for agent performance
What is critical for contact centre decision makers to drive good agent experience

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AUDREY WILLIAM

Principal Advisor, Ecosystm

ANDY HURT

Managing Director, Australia and New Zealand, Poly