- Knowledge Base
- Support Videos
- Guides & Manuals
- Software Releases
- Software Releases Archive
- Product Notes
- Warranty
Quick Start
VVX 101: Business Media Phone
(01:10 mins)
VVX 101: How to use the Standard Features
(01:39 mins)
VVX Expansion Module
(50 secs)
VVX: How to answer an Incoming Call
(00:14 min:secs)
VVX: How to forward a Call
(00:19 min:secs)
VVX: How to Dial a Call or a Conference
(00:59 min:secs)
VVX: How to use the Conferencing
(00:53 min:secs)
VVX: How to Join Multiple Calls into a Conference
(00:34 min:secs)
VVX: How to Place a Video Call
(00:21 min:secs)
VVX: Answering a Call on your Locked Phone
(00:20 min:secs)
VVX: How to use the Call Park Feature
(00:30 min:secs)
VVX: How to View Call Logs
(00:33 min:secs)
VVX: How to Disconnect a Call
(00:14 min:secs)
VVX: How to Page
(00:26 min:secs)
VVX: How to Redial
(00:15 min:secs)
VVX: How to Blind Transfer a Call
(00:21 min:secs)
Directories & Favorites
VVX: How to Dial from the Directory
(00:31 min:secs)
VVX: How to Access the Local Directory
(00:17 min:secs)
VVX: How to Use the Corporate Directory
(00:23 min:secs)
VVX: How to Dial Favorites
(00:26 min:secs)
VVX: How to Add a Contact as a Favorite
(00:24 min:secs)
VVX: How to Dial a Recent Contact
(00:16 min:secs)
Connecting to Other Devices
VVX: How to Pair a Bluetooth Headset
(00:57 min:secs)
VVX: How to Set Up a USB Headset
(00:19 min:secs)
VVX: How to Install your VVX Camera
(00:20 min:secs)
Customization
VVX: How to Customize a VVX
(01:56 min:secs)
VVX: How to Schedule Power Savings
(00:34 min:secs)
VVX: How to Set the Screen Saver
(00:31 min:secs)
Other Features
VVX: How to Activate Do Not Disturb
(00:20 min:secs)
VVX: How to Use Push-To-Talk
(00:30 min:secs)
VVX: How to Use the Locked Phone Functionality
(00:28 min:secs)
VVX: How to View Media Statistics
(00:22 min:secs)
VVX: How to View Pictures
(00:37 min:secs)
VVX: How to View Network Statistics
(00:21 min:secs)
VVX: How to Access the Applications Feature
(00:20 min:secs)
VVX: How to Record a Call
(00:38 min:secs)
VVX: How to Playback a Recording
(00:35 min:secs)
VVX: How to Restart your Phone
(00:24 min:secs)
setup documents
Document | Language |
---|---|
BroadSoft Feature Integration for Poly VVX and CCX Business IP and Media Phones |
English |
Polycom VVX 101 and 201 Quick Start Guide |
English |
User & Administrator Documents
Data Sheet
Document | Language |
---|---|
VVX 101 Data Sheet |
other documents
EULA
Document | Language |
---|---|
Poly End User License Agreement |
English |
Archived Documents
Product Name | Software Download | Release Notes | Release Date |
---|---|---|---|
Poly UC software 6.4.3 B for VVX Business media phones [Split] | 935 MB | Jun 24, 2022 | |
Poly UC software 6.4.2.3008 for VVX Business media phones [Split] | 618 MB | Jan 10, 2022 | |
Poly UC software 6.4.2.3008 for VVX Business media phones [Split] | 618 MB | Jan 10, 2022 | |
Poly UC software 6.4.1.2280 for VVX Business media phones [combined] | 292 MB | Jul 16, 2021 | |
Poly UC software 6.4.1.2280 for VVX Business media phones [Split] | 624 MB | Jul 16, 2021 | |
Poly UC Software 6.4.0.11527 for VVX Business media phones [combined] | 292 MB | May 20, 2021 | |
Poly UC Software 6.4.0.11527 for VVX Business media phones [Split] | 624 MB | May 20, 2021 | |
Poly UC software 6.2.1.1508 for VVX Business media phones [Combined] | 286 MB | Apr 15, 2021 | |
Poly UC software 6.2.1.1508 for VVX Business media phones [Split] | 613 MB | Apr 15, 2021 | |
Poly UC software 6.2.1.1508 for VVX Business media phones [CAB] | 523 MB | Apr 15, 2021 | |
Poly UC software 6.1.2.1167 for VVX Business media phones [Combined] | 286 MB | Oct 18, 2021 | |
Poly UC software 6.1.2.1167 for VVX Business media phones [Split] | 613 MB | Oct 18, 2021 | |
Poly UC software 6.1.2.1167 for VVX Business media phones [CAB] | 523 MB | Oct 18, 2021 | |
Poly UC Software 5.9.6.2996 for VVX Business media phones[combined] | 421 MB | Mar 2, 2021 | |
Poly UC Software 5.9.6.2996 for VVX Business media phones [Split] | 920 MB | Mar 2, 2021 | |
Poly CAB files for UC Software 5.9.6.2996 for VVX Business Media Phones and SoundStructure | 789 MB | Mar 2, 2021 | |
Poly CAB files for UC Software UCS 5.9.1.0615 for VVX Business IP Phones | 846 MB | Jan 10, 2019 | |
Poly Better Together over Ethernet Connector (BToE) Application 3.9.1 | 2.9 MB | Apr 04, 2019 | |
Poly UC Software UCS 5.9.0.9373 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 429 MB | Dec 18, 2018 | |
Poly UC Software UCS 5.9.0.9373 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 944 MB | Dec 18, 2018 | |
Poly CAB files for UC Software UCS 5.9.0.9373 for VVX Business Media Phones and SoundStructure | 486 MB | Dec 18, 2018 | |
Poly Better Together over Ethernet Connector (BToE) Application 3.9.0 | 6.6 MB | Dec 17, 2018 | |
Poly UC Software 5.8.1.7278 Rev H for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 403 MB | Oct 22, 2018 | |
Poly UC Software 5.8.1.7278 Rev H for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 889 MB | Oct 22, 2018 | |
Poly CAB files for UC Software 5.8.1.7278 Rev H for VVX Business Media Phones and SoundStructure | 797 MB | Oct 22, 2018 | |
Poly UC Software 5.8.0.13851 Rev J for VVX Business Media Phones and SoundStructure [Combined] | 405 MB | Oct 22, 2018 | |
Poly UC Software 5.8.0.13851 Rev J for VVX Business Media Phones and SoundStructure [Split] | 893 MB | Oct 22, 2018 | |
Poly CAB files for UC Software 5.8.0.13851 Rev J for VVX Business Media Phones and SoundStructure | 801 MB | Oct 22, 2018 | |
Poly UC Software 5.7.3.1797 Rev D for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 354 MB | Oct 22, 2018 | |
Poly UC Software 5.7.3.1797 Rev D for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 712 MB | Oct 22, 2018 | |
Poly CAB files for UC Software 5.7.3.1797 Rev D for VVX Business Media Phones and SoundStructure | 622 MB | Oct 22, 2018 | |
Poly UC Software 5.7.2.1765 Rev E for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 353 MB | Jun 29, 2018 | |
Poly UC Software 5.7.2.1765 Rev E for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 711 MB | Jun 29, 2018 | |
Poly CAB files for UC Software 5.7.2.1765 Rev E for VVX Business Media Phones and SoundStructure | 620 MB | Jun 29, 2018 | |
Poly UC Software 5.7.1.3782 Rev D for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 362 MB | Jun 29, 2018 | |
Poly UC Software 5.7.1.3782 Rev D for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 729 MB | Jun 29, 2018 | |
Poly CAB files for UC Software 5.7.1.3782 Rev D for VVX Business Media Phones and SoundStructure | 636 MB | Jun 29, 2018 | |
Poly UC Software 5.7.0.14430 Rev R for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 353 MB | Jun 29, 2018 | |
Poly UC Software 5.7.0.14430 Rev R for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 711 MB | Jun 29, 2018 | |
Poly CAB files for UC Software 5.7.0.14430 Rev R for VVX Business Media Phones and SoundStructure | 620 MB | Jun 29, 2018 | |
Poly UC Software 5.6.3.1155 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 362 MB | Jun 20, 2018 | |
Poly UC Software 5.6.3.1155 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 707 MB | Jun 20, 2018 | |
Poly CAB files for UC Software 5.6.3.1155 for VVX Business Media Phones and SoundStructure | 616 MB | Jun 20, 2018 | |
Poly UC Software 5.6.2.1593 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 352 MB | Apr 9, 2018 | |
Poly UC Software 5.6.2.1593 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 707 MB | Apr 9, 2018 | |
Poly CAB files for UC Software 5.6.2.1593 for VVX Business Media Phones and SoundStructure | 616 MB | Apr 9, 2018 | |
Poly UC Software 5.6.1 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 352 MB | Dec 4, 2017 | |
Poly UC Software 5.6.1 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 707 MB | Dec 4, 2017 | |
Poly CAB files for UC Software 5.6.1 for VVX Business Media Phones and SoundStructure | 616 MB | Dec 4, 2017 | |
Poly UC Software 5.6.0 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 352 MB | Jul 20, 2017 | |
Poly UC Software 5.6.0 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 352 MB | Jul 20, 2017 | |
Poly CAB files for UC Software 5.6.0 for VVX Business Media Phones and SoundStructure | 616 MB | Jul 20, 2017 | |
Poly UC Software 5.5.3 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 348 MB | Sep 12, 2017 | |
Poly UC Software 5.5.3 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 699 MB | Sep 12, 2017 | |
Poly CAB files for UC Software 5.5.3 for VVX Business Media Phones and SoundStructure | 608 MB | Sep 12, 2017 | |
Poly UC Software 5.5.2 for VVX Business Media Phones [Combined] | 355 MB | May 11, 2017 | |
Poly UC Software 5.5.2 for VVX Business Media Phones [Split] | 713 MB | May 11, 2017 | |
Poly CAB files for UC Software 5.5.2 for VVX Business Media Phones | 621 MB | May 11, 2017 | |
Poly UC Software 5.5.1 Rev P for VVX Business Media Phones [Combined] (Latest UC Software release with LCD issue on top of 5.5.1 Rev E) | 355 MB | Mar 21, 2017 | |
Poly UC Software 5.5.1 Rev P for VVX Business Media Phones [Split] (Latest UC Software release with LCD issue on top of 5.5.1 Rev E) | 711 MB | Mar 21, 2017 | |
Poly CAB files for UC Software 5.5.1 Rev P for VVX Business Media Phones (Latest UC Software release with LCD issue on top of 5.5.1 Rev E) | 616 MB | Mar 21, 2017 | |
Poly UC Software 5.5.1 Rev Q for VVX Business Media Phones [Combined] (Latest UC Software release with LCD issue on top of 5.5.1) | 356 MB | Mar 21, 2017 | |
Poly UC Software 5.5.1 Rev Q for VVX Business Media Phones [Split] (Latest UC Software release with LCD issue on top of 5.5.1) | 711 MB | Mar 21, 2017 | |
Poly CAB files for UC Software 5.5.1 Rev Q for VVX Business Media Phones (Latest UC Software release with LCD issue on top of 5.5.1) | 617 MB | Mar 21, 2017 | |
Poly UC Software 5.5.0 Rev X for VVX Business Media Phones [Combined] | 354 MB | Apr 10, 2017 | |
Poly UC Software 5.5.0 Rev X for VVX Business Media Phones [Split] | 709 MB | Apr 10, 2017 | |
Poly CAB files for UC Software 5.5.0 Rev X for VVX Business Media Phones | 615 MB | Apr 10, 2017 | |
Poly UC Software 5.4.7 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 337 MB | Jul 20, 2017 | |
Poly UC Software 5.4.7 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 679 MB | Jul 20, 2017 | |
Poly CAB files for UC Software 5.4.7 for VVX Business Media Phones and SoundStructure | 588 MB | Jul 20, 2017 | |
Poly UC Software 5.4.6 Rev A for VVX Business Media Phones [Combined] | 343 MB | Mar 21, 2017 | |
Poly UC Software 5.4.6 Rev A for VVX Business Media Phones [Split] | 690 MB | Mar 21, 2017 | |
Poly CAB files for UC Software 5.4.6 Rev A for VVX Business Media Phones | 598 MB | Mar 21, 2017 | |
Poly UC Software 5.4.5 Rev M for VVX Business Media Phones [Combined] | 342 MB | Apr 10, 2017 | |
Poly UC Software 5.4.5 Rev M for VVX Business Media Phones [Split] | 698 MB | Apr 10, 2017 | |
Poly CAB files for UC Software 5.4.5 Rev M for VVX Business Media Phones | 597 MB | Apr 10, 2017 | |
Poly UC Software 5.4.5 for VVX Business Media Phones [Combined] | 335 MB | Sep 30, 2016 | |
Poly UC Software 5.4.5 for VVX Business Media Phones [Split] | 675 MB | Sep 30, 2016 | |
Poly UC Software 5.4.5 Rev K for VVX Business Media Phones [Combined] | 342 MB | Mar 23, 2017 | |
Poly UC Software 5.4.5 Rev K for VVX Business Media Phones [Split] | 689 MB | Mar 23, 2017 | |
Poly CAB files for UC Software 5.4.5 Rev K for VVX Business Media Phones | 689 MB | Mar 23, 2017 | |
Poly UC Software 5.4.4 Rev CN for VVX Business Media Phones [Combined] | 342 MB | May 3, 2017 | |
Poly UC Software 5.4.4 Rev CN for VVX Business Media Phones [Split] | 688 MB | May 3, 2017 | |
Poly CAB files for UC Software 5.4.4 Rev CN for VVX Business Media Phones | 596 MB | May 3, 2017 | |
Poly UC Software 5.4.4 Rev CL for VVX Business Media Phones [Combined] | 341 MB | Feb 9, 2017 | |
Poly UC Software 5.4.4 Rev CL for VVX Business Media Phones [Split] | 688 MB | Feb 9, 2017 | |
Poly CAB files for UC Software 5.4.4 Rev CL for VVX Business Media Phones | 596 MB | Feb 9, 2017 | |
Poly UC Software 5.4.3 Rev F for VVX Business Media Phones [Combined] | 338 MB | Apr 21, 2017 | |
Poly UC Software 5.4.3 Rev F for VVX Business Media Phones [Split] | 681 MB | Apr 21, 2017 | |
Poly CAB files for UC Software 5.4.3 Rev F for VVX Business Media Phones | 589 MB | Apr 21, 2017 | |
Poly UC Software 5.4.2 Rev DE for VVX Business Media Phones [Combined] | 306 MB | Jun 22, 2016 | |
Poly UC Software 5.4.2 Rev DE for VVX Business Media Phones [Split] | 638 MB | Jun 22, 2016 | |
Poly CAB files for UC Software 5.4.2 Rev DE for VVX Business Media Phones | 635 MB | Jun 22, 2016 | |
Poly UC Software 5.4.1 Rev I for VVX Business Media Phones [Combined] | 315 MB | Apr 21, 2017 | |
Poly UC Software 5.4.1 Rev I for VVX Business Media Phones [Split] | 656 MB | Apr 21, 2017 | |
Poly CAB files for UC Software 5.4.1 Rev I for VVX Business Media Phones | 587 MB | Apr 21, 2017 | |
Poly UC Software 5.4.0 Rev AF for VVX Business Media Phones [Combined] | 218 MB | Apr 21, 2017 | |
Poly UC Software 5.4.0 Rev AF for VVX Business Media Phones [Split] | 383 MB | Apr 21, 2017 | |
Poly CAB files for UC Software 5.4.0 Rev AF for VVX Business Media Phones | 315 MB | Apr 21, 2017 | |
Poly UC Software 5.4.0.5841 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 213 MB | Jul 6, 2015 | |
Poly UC Software 5.4.0.5841 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 373 MB | Jul 6, 2015 | |
Poly CAB files for UC Software 5.4.0.5841 for VVX 201 Business Media Phone | 25 MB | Jul 6, 2015 | |
Poly UC Software 5.3.3 Rev D for VVX Business Media Phones [Combined] | 168 MB | Apr 10, 2017 | |
Poly UC Software 5.3.3 Rev D for VVX Business Media Phones [Split] | 335 MB | Apr 10, 2017 | |
Poly CAB files for UC Software 5.3.3 Rev D for VVX Business Media Phones | 332 MB | Apr 10, 2017 | |
Poly UC Software 5.3.2 Rev C for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 164 MB | May 19, 2016 | |
Poly UC Software 5.3.2 Rev C for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 326 MB | May 19, 2016 | |
Poly CAB files for UC Software 5.3.2 Rev C for VVX Business Media Phones and SoundStructure VOIP Interface | 324 MB | May 19, 2016 | |
Poly UC Software 5.3.1 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 166 MB | Jul 9, 2015 | |
Poly UC Software 5.3.1 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 329 MB | Jul 9, 2015 | |
Poly CAB files for UC Software 5.3.1 for VVX Business Media Phones | 327 MB | Jul 9, 2015 | |
Poly UC Software 5.3.0 Rev L for VVX Business Media Phones and SoundStructure [Combined] | 162 MB | May 19, 2016 | |
Poly UC Software 5.3.0 Rev L for VVX Business Media Phones and SoundStructure [Split] | 327 MB | May 19, 2016 | |
Poly CAB files for UC Software 5.3.0 Rev L for VVX Business media phones and Sound Structure | 325 MB | May 19, 2016 | |
Poly UC Software 5.2.5 Rev F for VVX Business Media Phones [Combined] | 164 MB | Apr 10, 2017 | |
Poly UC Software 5.2.5 Rev F for VVX Business Media Phones [Split] | 326 MB | Apr 10, 2017 | |
Poly CAB files for UC Software 5.2.5 Rev F for VVX Business Media Phones | 324 MB | Apr 10, 2017 | |
Poly UC Software 5.2.4 Rev D for VVX Business Media Phones [Combined] | 160 MB | May 19, 2016 | |
Poly UC Software 5.2.4 Rev D for VVX Business Media Phones [Split] | 318 MB | May 19, 2016 | |
Poly CAB files for UC Software 5.2.4 Rev D for VVX Business Media Phones | 316 MB | May 19, 2016 | |
Poly UC Software 5.2.3 for VVX Business Media Phones and SoundStructure [Combined] | 160 MB | 29-Apr-15 | |
Poly UC Software 5.2.3 for VVX Business Media Phones and SoundStructure [Split] | 318 MB | 29-Apr-15 | |
Poly CAB file for UC Software 5.2.3 for upgrades from Lync Server | 316 MB | 29-Apr-15 | |
Poly UC Software 5.2.2 Rev R for VVX Business Media Phones and SoundStructure [Split] | 318 MB | May 19, 2016 | |
Poly CAB file for UC Software 5.2.2 Rev R for upgrades from Lync Server | 316 MB | May 19, 2016 | |
Poly UC Software 5.2.2 Rev R for VVX Business Media Phones and SoundStructure [Combined] | 160 MB | May 19, 2016 | |
Poly UC Software 5.2.0 Rev AG for VVX Business Media Phones and SoundStructure [Combined] | 160 MB | May 19, 2016 | |
Poly UC Software 5.2.0 Rev AG for VVX Business Media Phones and SoundStructure [Split] | 318 MB | May 19, 2016 | |
Poly CAB files for UC Software 5.2.0 Rev AG for VVX Business Media Phones and SoundStructure | 316 MB | May 19, 2016 | |
Poly UC Software 5.1.3 for VVX Business Media Phones [Combined] | 217 MB | Nov 26, 2014 | |
Poly UC Software 5.1.3 for VVX Business Media Phones [Split] | 435 MB | Nov 26, 2014 | |
Poly CAB files for UC Software 5.1.3 for VVX Business Media Phones and Sound Structure [Lync] | 432 MB | Nov 26, 2014 | |
Poly UC Software 5.1.2 for VVX Business Media Phones and SoundStructure [Combined] | 434 MB | Sep 2, 2014 | |
Poly UC Software 5.1.2 for VVX Business Media Phones and SoundStructure [Split] | 434 MB | Sep 2, 2014 | |
Poly CAB file for UC Software 5.1.2 for upgrades from Lync Server | 432 MB | Sep 2, 2014 | |
Poly UC Software 5.1.1 Rev C for VVX Business Media Phones and SoundStructure [Combined] | 434 MB | Sep 2, 2014 | |
Poly UC Software 5.1.1 Rev C for VVX Business Media Phones and SoundStructure [Split] | 434 MB | Sep 2, 2014 | |
Poly CAB file for UC Software 5.1.1 Rev C for upgrades from Lync Server | 432 MB | Sep 2, 2014 | |
Poly UC Software 5.1.1 Rev B for VVX Business Media Phones [Combined] | 434 MB | Jul 15, 2015 | |
Poly UC Software 5.1.1 Rev B for VVX Business Media Phones [Split] | 434 MB | Jul 15, 2015 | |
Poly CAB file for UC Software 5.1.1 Rev B for upgrades from Lync Server | 432 MB | Jul 15, 2015 | |
Poly UC Software 4.1.8 Rev M for VVX Business Media Phones [Combined] | 162 MB | Apr 10, 2017 | |
Poly UC Software 4.1.8 Rev M for VVX Business Media Phones [Split] | 373 MB | Apr 10, 2017 | |
Poly UC Software 4.1.7 Rev I for VVX Business Media Phones [Combined] | 162 MB | Apr 21, 2017 | |
Poly UC Software 4.1.7 Rev I for VVX Business Media Phones [Split] | 373 MB | Apr 21, 2017 | |
Poly UC Software 4.1.6 Rev R for VVX Business Media Phones [Combined] | 158 MB | May 13, 2016 | |
Poly UC Software 4.1.6 Rev R for VVX Business Media Phones [Split] | 364 MB | May 13, 2016 | |
Poly UC Software Rev K for SoundPoint IP, SoundStation IP, VVX 500, 1500 Business Media Phones and SoundStructure [Combined] 4.0.11 | 192 MB | May 3, 2017 | |
Poly UC Software Rev K for SoundPoint IP, SoundStation IP, VVX 500, 1500 Business Media Phones and SoundStructure [Split] 4.0.11 | 211 MB | May 3, 2017 | |
Poly Better Together over Ethernet Connector (BToE) Application 3.7.0 | 2,409 KB | Dec 13, 2017 | |
Poly Better Together over Ethernet Connector (BToE) Application 3.6.0 | 2.9 MB | Jul 31, 2017 | |
Poly Better Together over Ethernet Connector (BToE) Application 3.5.0 | 2 MB | May 11, 2017 | |
Poly Better Together over Ethernet Connector (BToE) Application 3.4.2 for Windows 10 Only | 2 MB | Mar 08, 2017 | |
Poly Better Together over Ethernet Connector (BToE) Application 3.4.1 | 2 MB | Dec 28, 2016 | |
Poly Better Together over Ethernet Connector (BToE) Application 3.4.0 | 2 MB | Nov 30, 2016 | |
Poly Better Together over Ethernet Connector (BToE) Application 3.3.0 | 1 MB | Dec 22, 2015 | |
Poly Better Together over Ethernet Connector (BToE) Application 3.0.0 | 2 MB | May 11, 2015 | |
Poly Better Together over Ethernet Connector (BToE) Application 3.2.0 | 1 MB | Oct 5, 2015 | |
Poly Better Together over Ethernet Connector (BToE) Application 3.1.0 | 2 MB | Sep 08, 2015 | |
Poly Better Together over Ethernet Connector (BToE) Application 2.3.0 | 2 MB | Jul 16, 2014 | |
Poly Better Together over Ethernet Connector (BToE) Application 2.1.0 | 2 MB | Jan 02, 2014 | |
Poly UC Software 5.8.4.0681 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] | 915 MB | May 07, 2019 | |
Poly UC Software 5.8.4.0681 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] | 416 MB | May 07, 2019 | |
Poly CAB files for UC Software 5.8.4.0681 for VVX Business Media Phones and SoundStructure | 786 MB |
- NOTICE: For a complete guide on the compatibility between your phone’s version of UCS and BToE Application, refer to Poly Better Together over Ethernet Connector (BToE) Application Support Matrix
The terms of this Poly Limited Warranty ("Limited Warranty") shall apply to purchases of Poly products.
Who Does This Limited Warranty Cover?
The original end user customer who purchased a Poly product.
What Products Does This Limited Warranty Cover?
This Limited Warranty covers Poly products purchased in original Poly packaging.
Poly products must have been purchased as new from Poly, a Poly affiliated company or a Poly authorized reseller. A list of Poly authorized resellers is located at https://partners.poly.com/English/directory/.
This Limited Warranty covers any defects in the materials used in the Poly product, and any defects in the workmanship during the manufacture of the Poly products.
What is the Period of Coverage?
The term of the Limited Warranty begins from the date of purchase by the original end user customer.
The dated sales receipt showing the date of purchase is the proof of purchase. We strongly advise you to keep your receipt of purchase in order to prove the date of purchase of the product.
The period of coverage varies by product and is generally 1, 2 or 3 years; consult your original Poly product packaging or user information provided by Poly at the time of purchase for the warranty term specific to your product or online at www.poly.com/support/ ("Warranty Period").
Poly's obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period.
You are responsible for shipping charges, insurance, and other transportation-related expenses incurred when returning products to Poly. If you return out-of-warranty products or products not covered under the Limited Warranty, you will be responsible for all return-shipping and other transportation-related expenses.
How to Obtain Warranty Service?
Before submitting a warranty claim for a Poly product, please visit www.poly.com/support/ for technical assistance.
You may obtain warranty support for valid warranty claims through your point of purchase during the first thirty (30) days after purchase. This warranty support may not always be available where you purchased the Poly product and, where it is available, the period may vary depending on where you purchased the Poly product. Please contact your point of purchase for more details.
Poly offers an online system for service requests. Please register your product at www.poly.com/support/. To determine the start of the warranty period you may be asked to provide the dated sales receipt showing the date you purchased the Poly product.
Warranty claims that cannot be processed through your point of purchase and any other Poly product related questions should be addressed directly to Poly. You can find our knowledge base articles, ask a question, receive service over the Internet or speak directly to a representative via www.poly.com/support/.
Any claim under this Limited Warranty is subject to you notifying Poly or your point of purchase of the alleged defect within a reasonable time of it having come to your attention and in any event no later than before the expiry of the Warranty Period.
Obtaining Warranty Support in Another Country
Poly products purchased in one country or region may be eligible for warranty service in other countries or regions where Poly or a Poly authorized service provider offers warranty service for the same Poly product, based on Poly’s product model number.
However, the Warranty Period provided in the country where the product was purchased shall apply. The warranty terms (including those stated here), service availability, and service response times may vary based on the country or region. Warranty service response times are always subject to change due to local conditions (including, without limitation, availability of parts and materials and a Poly authorized service provider).
What Is Not Covered by This Limited Warranty?
This Limited Warranty does not cover:
1) products that are not manufactured by or on behalf of Poly;
2) products purchased from anyone other than from Poly, a Poly affiliated company or a Poly authorized reseller;
3) products purchased through online auctions and second-hand products;
4) products that are operated in combination with software, peripheral or ancillary equipment such as but not limited to batteries, chargers, adapters, headsets, connector cables, and power supplies ("Ancillary Equipment") not furnished or otherwise certified by Poly for use with the Poly products or any damage to the Poly products or Ancillary Equipment as a result of such use;
5) Unauthorized use of common carrier communication services provided by another company/third party accessed through the product;
6) damage caused by (a) accident, fire, misuse, neglect, unusual physical or electrical stress, liquid ingress or modification; (b) improper or unauthorized installation, wiring, repair, testing; or (c) use of the product outside Poly published guidelines;
7) instances in which someone other than Poly (or its authorized service centers) tests, alters, modifies or services the products in any way;
8) products that have (a) serial numbers or date tags that have been removed or altered, or (b) nonconforming or non-Poly housings or parts; and
9) Limited life consumable components and accessories, that are subject to normal wear and tear, such as cases, cradles, protective coatings, headbands and ear tips, (unless they are found to be non-functional or broken upon purchase of product).
Poly does not provide a warranty for software (whether pre-loaded on