Introducing the Voyager 4245 Office, Poly’s first Microsoft Teams headset suitable for the contact center. Historically, the Teams certification has been a badge of honor baked into our office worker portfolio, while, our contact center solutions simply did not require these specific collaboration capabilities. Which begs the question, “what’s changed?”
Well, quite a bit actually. More and more, organizations are rolling out collaboration tools for all departments — including their contact centers or groups of intensive phone users. These tools enable customer service representatives to quickly access knowledge across the organization and rapidly resolve complex customer issues.
A recent survey conducted by Frost and Sullivan of global IT decision makers found that 64% percent of the organizations are already using Teams today and an additional 32% are planning to deploy it over the next two years. This makes the Teams certified Voyager 4245 Office the ideal solution for collaborative workplaces with intensive phone users in a variety of roles.
What does a Microsoft Teams Certification mean?
The need for a Teams certified device in this space reflects the direction in which industry leading organizations, with contact centers or intensive phone users, are moving — thereby, allowing for once siloed technologies to be brought together in one dynamic device. For a product to be Teams certified, it needs to meet Microsoft’s audio requirements to ensure users get the best audio experience, and it also must include a button to instantly invoke Microsoft Teams for streamlined communications.
Lightweight. Comfortable. Always on.
The Voyager 4245 is the lightest Bluetooth headset of its kind — allowing you to move freely about the office and beyond. If you have reservations about equipping your representatives with a wireless headset for fear of them losing connection with a customer due to range or battery life — don’t worry, we thought of that! The Voyager 4245 has continuous battery life for unlimited talk time*, which means, if battery runs low, it can be swapped out mid-call— so conversations go uninterrupted. And, as far as ranges goes, users can roam up to 328 ft /100 m from their device which allows workers to get up walk over to a colleague that can help to resolve an issue or query.
In true Poly fashion, the Voyager 4245 comes with our signature high-quality wideband audio and features a noise-cancelling microphone to block out any distracting noise. Additionally, the microphone’s long boom can be positioned in exactly the right spot for each speaker — so your voice can be heard crystal clear.
And, last but not least, with three wearing options on a single device, everyone is happy… especially IT, as users feel valued with a headset that gives them a choice in wearing style preference.
Other Teams Certified Devices
Apart from the contact center space we are also proud to announce that come May 2020, our portfolio of high-quality, hands-free Microsoft Teams certified headsets will begin shipping. These include some familiar faces – Voyager 4200 Office and UC Series, Voyager 5200 Office and UC Series, Voyager 6200 UC, and Voyager 8200 UC.
Voyager 4200 Office and UC Series
Voyager 5200 Office and UC Series
Voyager 6200 UC
Voyager 8200 UC
If you’re more inclined to opt for a corded headset, the Microsoft Teams certified Poly Blackwire 3300 Series UC headset delivers all-day comfort optimized for collaboration. Available and shipping today, in USB, USB-C or USB-A options.
For those looking for a Teams certified portable speakerphones, the Poly Calisto 3200 and Calisto 5300 speakerphones with 360-degree audio turn any environment into a professional sounding space, whether it’s at your home office, or a remote working location.
Calisto 3200
Calisto 5300
Poly offers the most complete end-to-end suite of high-quality headsets, speakerphones, desk phones, video solutions and software certified for Microsoft Teams. To lean more visit poly.com
* Use of spare charged battery required