Solved: Soundpoint IP 331 Issue.

Redcor

I need help.
I purchased a refurbished Polycom Soundpoint IP 331, but have not received any instruction manuals. I haven't registered a voip number yet, and before paying to have a voip number, I would like to know if it's normal when I connect the phone to the pc to enter the phone configuration page, the page opens and at the page top, I can read "Polycom Soundpoint IP 331and I can see on the left the window languages, but below the page is totally empty, so I don't have any possibility to enter data to set the phone.

Is it possible I have incorrectly connected the phone?

Or will this problem be solved as soon as I will have set the router activating the voip service from the provider?

In attached below the empty config page.

Thank in advance for the help.

SteffenBaierUK

Hello @Redcor ,

Welcome to the Poly Community.

This is most likely old software on the device incompatible with the language used in your OS. Try a different browser or incognito mode and upgrade the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK

Hello @Redcor ,

Welcome to the Poly Community.

This is most likely old software on the device incompatible with the language used in your OS. Try a different browser or incognito mode and upgrade the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Redcor

Thanks for the welcome to the community and for the helpful answer.

I solved it, following your advice, I changed the browser language from Italian to English, and now I can configure the phone.

Soundpoint IP 331 Issue.

Soundpoint IP 331 Issue.

Re: Soundpoint IP 331 Issue.

Re: Soundpoint IP 331 Issue.

Re: Soundpoint IP 331 Issue.