As of August 29, 2022, HP Inc. completed the acquisition of Poly. For HP product support, please visit the HP Customer Support site.
Vulnerability Summary
RealPresence Web Suite versions 2.1.2 and earlier do not pause a user’s video immediately upon joining a meeting. Instead, the video will take 2-3 seconds to go blank. During this time a meeting invitee may unknowingly be on camera.
Details
CVE 2018-12592 – WebSuite Exposure of Sensitive Information to an Unauthorized Actor
RealPresence Web Suite before 2.2.0 does not block a user's video for a few seconds upon joining a meeting (when the user has explicitly chosen to turn off the video using a specific option). During those seconds, a meeting invitee may unknowingly be on camera with other participants able to view.
Poly released a firmware update to address this vulnerability.
Published
Last Update: 3/14/2022
Initial Public Release: 6/18/2018
Advisory ID: PLYUI18-04
CVE ID: CVE- 2018-12592
CVSS Score: 7.5
CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Product Affected
| PRODUCTS | FIRMWARE | FIX |
|---|---|---|
| RealPresence WebSuite | 2.2.0 and Prior |
2.2.0 and above |
Solution
Poly recommends customers upgrade to firmware build 2.2.0 or later.
Workaround
Poly recommends following standard best practices for Unified Communications, as detailed in our best practices paper.
Contact
Any customer using an affected system who is concerned about this vulnerability within their deployment should contact Poly Technical Support – (888) 248-4143, (916) 928-7561, or visit the Poly Support Site.
RECOGNITION
Poly would like to thank Nirmal Kirubakaran and Nutan Kumar from eBay Security Assessment Team for reporting security vulnerabilities to us and for their coordinated disclosure.
Revision History
| VERSION | DATE | DESCRIPTION |
|---|---|---|
| 1.0 | 6/18/2018 | Initial Release |
| 1.1 | 6/22/2018 | Added CVE ID |
| 2.0 | 3/14/2022 | Format Changes |
©2022 Plantronics, Inc. All rights reserved.
Trademarks
Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Poly.
Disclaimer
While Poly uses reasonable efforts to include accurate and up-to-date information in this document, Poly makes no warranties or representations as to its accuracy. Poly assumes no liability or responsibility for any typographical errors, out of date information, or any errors or omissions in the content of this document. Poly reserves the right to change or update this document at any time. Individuals are solely responsible for verifying that they have and are using the most recent Technical Bulletin.
Limitation of Liability
Poly and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Poly and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Poly has been advised of the possibility of such damages.