Accessibility

Support Services Expertise to meet your unique challenges

Poly helps you meet a variety of business challenges with a comprehensive portfolio of Support Services designed to meet your exact needs. Each business environment is unique, which is why our flexible support service options provide the right level of assistance and technical expertise, when and where you need it, to keep your end users productive and satisfied.

Data Sheet

Overview

Flexible options based on your needs

Poly helps you meet a variety of business challenges with a comprehensive portfolio of Support Services designed to meet your exact needs. Each business environment is unique, which is why our flexible support service options provide the right level of assistance and technical expertise, when and where you need it, to keep your end users productive and satisfied. 

Poly+

Unlock the potential of the possible

Rest easy knowing Poly has your back, day or night. No one knows collaboration solutions better, especially given our expertise and alliances with leading ecosystem partners. Benefit from advance hardware replacement* wherever you need it with pre-paid next day shipping for minimal downtime. And with upgraded access to premium software, elevating your collaborative experience couldn’t be easier. Unlock the potential of the possible.  

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Data Sheet

Poly+ Enterprise

Turbo-charged Poly+

It’s peace of mind only Poly can deliver. Poly+ Enterprise gives you hassle-free asset management, automatic coverage, and premium software for your entire Poly estate. You can even purchase your choice of devices at a fixed support price without the hassle of tracking serial numbers.

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Data Sheet

Elite

Proactive, Personalized, High-touch Support

Elite helps you manage your dispersed Poly environment around the world, provides resources to manage your day-to-day technical requests, and keeps a close watch on your Poly investment in its entirety. Our solution-focused support service helps you minimize risks through strategic upgrades and smart asset management.

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Data Sheet
Compare Plans

Choose what fits your needs

 

Categories 
Features
Elite1
Poly+
Enterprise2
Poly+
Standard
Features
 Software upgrades and updates
 ✓ ✓ ✓
No tracking of serial numbers required   ✓  
Advance Parts Replacement Next Business Day3 ✓ ✓ ✓
Escalation support - technical ✓ ✓ ✓
Poly Support Portal ✓ ✓ ✓
Technical
Support
 Normal business hours      
24x7 ✓ ✓ ✓
Priority access ✓ ✓ ✓
Ecosystem cloud partner support ✓ ✓ ✓
Dedicated support number to access assigned support ✓    
Poly Lens
Premium
Features
 Notification Center ✓ ✓ ✓
Audit Log ✓ ✓ ✓
Network Diagnostics ✓ ✓ ✓
Room Insights ✓ ✓  
Room Analytics ✓ ✓  
Room Dashboard ✓ ✓  
API access to Premium features ✓ ✓  
Success Management
 Customer Success Management (CSM) ✓ ✓ Optional
Elite
Capabilities
 Technical Account Management (TAM) ✓ Optional Optional
Infrastructure asset management, central storage of customer’s environment and network configuration ✓    
Additional service, support and reporting capabilities ✓    

 

1Elite is only available to customers that meet minimum Elite requirements.

2Poly+ Enterprise is only available to customers that meet device category threshold.

3Service Policy, Advance Parts Replacement Information

* Advance Hardware Replacement details and information

Support Modules

Optional Support Modules

Get the extra help you need when you need it.

Maybe you’re realizing that you need a little more expertise. We’ve got you. Our flexible support options provide the exact level of assistance and technical expertise you need, when you need it. We’ll help keep your end users productive, happy, and loving your IT team. 

Support Options Brochure
Next Steps

Connect with us today

Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.