Polycom Device Management Service for Enterprise Centrally manage voice devices

Optimize IT resource time and effort
Accelerate phone set up time
Monitor securely from anywhere

Overview

Manage Up

Whether one or 50,000 phones, the Polycom Device Management Service for Enterprise saves IT a ton of time and effort. They’ll love a central, secure portal to stage, deploy and manage devices. And tools and templates to speed phone set up. Plus you can stop issues before they become a problem with proactive monitoring. Goodbye hard work, hello easy.

Benefits

Optimize IT resources
Speed setup time
Monitor and troubleshoot anywhere

Simplify the heavy lift of staging, deploying and managing phone devices. Once set up, automatic software updates deliver a consistent end-user experience. So IT can spend less time managing the entire phone device lifecycle.

With 400+ best practice templates and configuration profiles, provisioning is fast and seamless. Create consistent experiences but also customize set up using configuration profiles for device types, sites and/or groups.

Monitor and troubleshoot anywhere

Secure cloud-based access means instant visibility into the health of voice deployments—anytime, anywhere. Get in front of issues and proactively respond or troubleshoot, reducing the impact of connection and other device issues.

Specifications

Device staging and deployment
- Preconfigure your devices with over 400 best practice templates and configurations, and easily activate the features that you want.
- Create customized templates and set up devices in bulk or individually with user credentials, speed dials and contacts.
- Ensure consistent experiences by grouping your devices by type, site and/or group.
Management
- View devices’ statuses to ensure that they’re running and connected to SIP services.
- Receive notifications of new software releases and schedule upgrades.
- Keep everyone synced on the same software version.
Supported Devices
- Trio 8500
- Trio 8800
- Trio Visual+
- VVX Series Phones
- CX5100
- CX5500
- Soundstructure
Polycom Cloud relay Requirements
- Cloud Relay is a container for Management Agent and Download Agent in the devices that access Device Management Service. When deploying Cloud Relay, you’ll need:
  - VMware or Hyper-V
  - Polycom Device Management Service license
  - Valid PFX certificate
  - Reset PIN code on PDMS