Service Policies

Poly offers an enhanced 4-hour onsite response offering – 24x7x4 – available for the most mission critical customer solution components

4-Hour Onsite Response Service

Due to the differences in products and their complexities, our Pay-Per-Incident is based on the Poly product in question. 

Pay Per Incident Support

Poly provides advance replacement for any failed hardware component under most maintenance service programs.

Advance Parts Replacement

Poly provides a time and materials (T&M) spare parts service is offered to anyone, not just certified partners

Time and Materials (T&M) Spares Parts Policy

To assist our customers in transitioning from legacy products to newer technology and next generation solutions, Poly has established the End of Life Policy.

End of Life Policy