As of August 29, 2022, HP Inc. completed the acquisition of Poly. For HP product support, please visit the HP Customer Support site.
Poly Room Solution for Microsoft Teams Rooms
Poly G10-T, Poly G40-T, Poly G85-T
Escalation Requirements
| Information Needed | |
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Detailed Problem Description |
Meeting invites were sent out but did not appear on the GC8 screen. These were sent from two difference people within the organization and neither appeared on the GC8 touch panel. The global administrator for the 365 account sent an invite and this did appear of the GC8. I logged out of the unit and back in again today and the meeting invites did then appear. The system was able to make calls but was showing as offline within the Teams admin center.
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| Files Needed: | |
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MTR Logs |
To pull complete log package execute: powershell -ExecutionPolicy unrestricted c:\rigel\x64\scripts\provisioning\ScriptLaunch.ps1 CollectSrsV2Logs.ps1 |
GC8 Logs |
The logs are located at C;\Program Files\Poly\Log |
Serial Number Location
Console serial number – must be used to open SR and check entitlement.
MTR Tiny PC Serial Number – needed for hardware issues.
