Poly provides a time and materials (T&M) spare parts service is offered to anyone, not just certified partners
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As of August 29, 2022, HP Inc. completed the acquisition of Poly. For HP product support, please visit the HP Customer Support site.
4-Hour Onsite Response Service
Poly offers an enhanced 4-hour onsite response offering – 24x7x4 – available for the most mission critical customer solution components
Advance Parts Replacement
Poly provides advance replacement for any failed hardware component under most maintenance service programs.
Time and Materials (T&M) Spares Parts Policy
Poly End of Life Policy
To assist our customers in transitioning from legacy products to newer technology and next generation solutions, Poly has established the End of Life Policy.
Service Policy Guides
Poly service terms and conditions for end user customers.
Making a Warranty Claim Request
Fill out the web based from including date code or invoice date. The team will process the form and send an acknowledgement email within 24 working hours.